Policy

Shipping, Cancellation, Return & Refund Policy

Sakaria Distributor

This policy is an extension of the website Terms and Conditions available at
https://www.sakariadistributor.com and shall be read along with the said website terms and conditions.

Certain products sold by Sakaria Distributor are authorized products of Safari Bags and related brands. Wherever applicable, Safari Bags’ product policies will also apply.

Order Processing

Upon placing an order, Sakaria Distributor will process the order in a commercially reasonable manner.
We endeavor to process all confirmed orders within 2–3 working days after receiving order confirmation.

You will be notified via email and/or WhatsApp once your order has been shipped.

Shipping

Shipping of products will be done through the method indicated at the time of order.

Title and risk of loss for all products shall pass to the customer once the order is handed over to the shipping carrier.

You confirm that the delivery address provided is accurate and complete.
In case of non-delivery due to incorrect address, contact details, or unavailability of the recipient, any additional re-delivery cost shall be borne by the customer.

Sakaria Distributor shall not be responsible for any damage or loss caused during transit by third-party courier partners.

Domestic Shipping Rates & Estimates

Shipping charges may vary depending on:

  • Product size and weight

  • Packaging

  • Delivery location

  • Courier partner

Applicable shipping charges will be calculated and displayed at checkout before payment.

Free Delivery

If free shipping is applicable on specific products or order values, the same will be clearly communicated at checkout before payment.

Delivery Timeline

  • Shipments are not dispatched on Sundays or public holidays.

  • Estimated delivery timeline: 7–10 business days from order confirmation, depending on location.

  • Delivery timings are generally between 9:00 AM – 7:00 PM.

Please note that delivery timelines are dependent on courier partners and location, and exact delivery dates cannot be guaranteed.

Proof of Delivery

  • Products must be signed for at the time of delivery.

  • Sakaria Distributor is not responsible for items received by any person other than the customer at the provided address.

  • We are not responsible for damages after successful delivery.

Reporting Damages or Shortages

All claims related to:

  • Damaged products

  • Missing items

  • Short delivery

must be reported on the same day of delivery through our Contact Us page or customer support.

The issue must also be mentioned and signed on the courier proof of delivery copy and handed back to the delivery person.

If the tracking status shows “Delivered” but the order has not been received, the concern must be reported within 24 hours, failing which we may not be able to process the request.

Order Tracking

Once dispatched, you will receive a tracking number via email and/or WhatsApp.

If you do not receive your order within 12 days of shipping confirmation, please contact us at:

📧 customercare@sakariadistributor.com
(mention your name and order number)

Cancellation Policy

Sakaria Distributor reserves the right to cancel any order at its discretion, even after confirmation or payment.
In such cases, the full amount paid will be refunded.

Customers may cancel an order only before dispatch.

Once shipped, cancellation is not possible.

Return Policy

Sakaria Distributor is committed to customer satisfaction.
If you are not satisfied with the product, you may initiate a return request.

Return Window

  • Within 7 days from the date of delivery

Eligibility

The product must be:

  • Unused

  • In original packaging

  • With original tags intact

  • Along with original invoice

Pickup Attempts

Our courier partner will make up to 3 pickup attempts.
If pickup fails due to customer unavailability, the return request will be cancelled automatically.

Return Support

For return-related assistance, please contact:

📞 08069148000
📧 customercare@sakariadistributor.com

Return Charges

  • Domestic Orders (India):
    No return shipping charges will be applicable. Our courier partner will collect the product from your address.

Refund Policy

Refunds will be initiated only after the returned product is received and inspected.

If the product does not meet return conditions (used, damaged, missing tags, or invoice), the refund may not be processed.

Refund Timeline

  • Refunds are processed within 10–15 working days from receipt of returned product.

Refund Mode

  • Online Payments: Refunded to original payment method

  • Cash on Delivery (COD): Refund will be issued as a Sakaria Distributor gift voucher / coupon, usable for future purchases

Exchange Policy

Currently, exchange of products is not available for items purchased from the Sakaria Distributor website.